![]() They then repeat everything the person you are speaking with says and speech recognition technology automatically transcribes their voice into text. Once the outbound call is placed and the communications assistant is connected they can then hear the person you wish to speak with. CTS companies employ specially trained operators called communications assistants. ![]() When an outgoing call is placed using a captioned telephone, the call is automatically connected to a Captioned Telephone Service (CTS). This display of the text is called captioning and it can help your loved one stay connected even if they experience hearing loss. However, did you know that each state has a Telecommunications Equipment Distribution Program (TEDP), that provides free or low-cost captioned telephone equipment and captioning services to qualified individuals to accommodate their hearing loss and improve phone access? What is a Captioned Telephone?Ĭaptioned telephones are special phones that have a built-in visual display screen that shows the text of every word the other person on a call speaks. This is true even for individuals who have hearing aids because feedback can sometimes interfere with the sound quality making it difficult to pick up parts of a conversation. Many older adults experience hearing loss that prevents them from enjoying phone conversations with friends and loved ones, making them feel more isolated and increasing their sense of loneliness.
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